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Quality Improvement: Getting Started

Health Quality Ontario

Quality Improvement: Getting Started

Quality Improvement: Getting Started

Created on August 04, 2017

The definition of a high-quality health system: A health system that delivers world-leading safe, effective, patient centred services, efficiently and in a timely fashion, resulting in optimal health status for all communities. Quality Matters: Realizing Excellent Care for All (2015).

Quality improvement is a systematic, formal approach to the analysis of performance and efforts to improve it. In healthcare, quality improvement is a proven, effective way to improve care for patients, residents and clients, and to improve practice for staff. It is a continuous process at each home, practice or organization and should be an integral part of everyone’s work, regardless of role. This section is an introductory resource to support those working to improve care in Ontario.

Health Quality Ontario. (2012). Quality Improvement Guide.

Retrieved from: http://www.hqontario.ca/portals/0/Documents/qi/qi-quality-improve-guide-2012-en.pdf


Langley, G., Nolan, K., and Nolan, T. (1992). API “The Foundation for Improvement” technical report.

Retrieved from: http://www.apiweb.org/index.php


Institute for Healthcare Improvement. (2017). How to Improve.

Retrieved from: http://www.ihi.org/resources/Pages/HowtoImprove/ScienceofImprovementHowtoImprove.aspx